Available for opportunities

Hello, I'm
Hongyan Yu (Ella)

Team Lead - Application Support

Specialized in Application Support, P2P Solutions, and Cross-Cultural Team Leadership. Over 5 years in the technical support world. Expert in multilingual client communication.

4.9
from client feedback

Language Proficiencies

🇨🇳Chinese - Native
🇺🇸English - IELTS 7.5
🇯🇵Japanese - JLPT N1
🇰🇷Korean - TOPIK Level 6
Profile Photo
5+

Years Experience

10+

Customers Supported

4

Languages Mastered

GEP
P2P
S2C

Professional Impact

Delivering results through technical expertise and cross-cultural leadership

5+
Years Experience
Technical Leadership
10+
Customers Supported
Successful Implementations
4
Languages Mastered
Multilingual Expert
2
Countries Worked
International Experience

About Me

Advanced from Application Support Engineer to Team Lead at GEP Worldwide Shanghai, overseeing customer satisfaction and implementing P2P solutions for major clients. Brings multilingual expertise as former Japanese and Korean language instructor.

Core Competencies

Team Leadership & Management
P2P Solution Implementation
Multilingual Client Support
Cross-Cultural Communication
Technical Problem Solving
Customer Satisfaction Focus
Hongyan Yu

Hongyan Yu (Ella)

Team Lead - Application Support

Experience5+ Years Experience
Team Size3-4 Members
Languages4 Fluent
EducationM.A. + MBA

Key Projects

Showcasing impactful projects that demonstrate technical leadership and cross-cultural expertise

P2P Solution Implementation

Led implementation of procurement-to-pay solutions for major beverage company in China

Improved efficiency by 40%
Reduced processing time
Enhanced user experience

Multilingual Support System

Developed comprehensive support framework for Korean and Japanese clients

95% customer satisfaction
Localized documentation
Cultural adaptation

Team Leadership Excellence

Successfully managed cross-functional teams and improved operational efficiency

Team productivity +30%
Reduced escalations
Mentored junior staff